Returns & Exchanges
We want you to love your Paulina Pyra! If you’re not completely satisfied, we’re happy to help with returns or exchanges within 14 days of delivery.
Eligibility
- Items must be unused, unworn, and in their original condition with tags attached.
- Proof of purchase is required.
- Final sale items (e.g., clearance) cannot be returned or exchanged.
How to Initiate a Return or Exchange
- Visit our online portal at paulinapyra.com to submit your request.
- Once approved, you’ll receive instructions for returning your item(s).
- Pack the item securely and send it back to us.
Refunds
- Refunds are processed to the original payment method within 5–10 business days after we receive your return.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
- Exchanges are subject to availability. If your desired size/color is out of stock, we’ll issue a refund instead.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately via our online portal for assistance.
For any questions, please refer to our FAQ section or reach out through our website.